A New Drupal Digital Experience, Post-Merger
A digital experience overhaul helped Conga, a B2B SaaS company, navigate the aftermath of a merger and design a new foundation for growth.
Designing a new customer experience in the wake of a merger can be a challenge. Strategies are in flux, and there are more questions than answers. To unify Conga and the newly-merged Apttus’s user experience, technology stack, and content, we’d need a process that engaged both teams toward the same goal.
Bringing Brands Together
A critical aspect of any merger is aligning on a new go-to-market strategy. Conga’s product availability, branding, and positioning were all in flux as we began, but based on past B2B experience, we developed different architecture scenarios based on stakeholder discussions. This helped Conga during internal conversations to align on what might work and pave the way for a better customer experience.
Merging two catalogs of content came next. All-new product pages demanded new content created from the ground up. While some existing content was accurate, the implementation of stylized UIs illustrated specific points and told more compelling stories.
Additionally, secondary content was repurposed in component-based layouts while resources and blogs were re-tagged and migrated to align with new content hierarchies.
Telling A Story
Meanwhile, we leveraged refreshed brand standards into an all-new visual design system to make a mark and show the world an all-new Conga.
We ran tree tests to understand how the current IA performed, which led to the adoption of a matrix pattern—no strict hierarchies or nesting were used, rather relationships and referencing in context to tell a story.
Versatile components allowed us to build solution detail pages, each with its own unique feel and layout. The balance of consistency with flexibility helped put the new brand standards into action.
Immediate Results
Not only did we deliver an improved digital experience, but also a unification of two brands. Post-site launch, we saw the number of content asset downloads nearly double, and the rate at which they converted rose by 163%. Using information architecture as a wedge to help align and engage stakeholders at a high level, while leveraging deep B2B expertise, made this merger a success and set Conga on a new path toward growth.
increase in overall site conversion rate
increase in content asset downloads
increase in contact requests