When you work with us, your mission becomes ours. So we’ve developed a process to focus your budget in the most impactful way possible. New clients, welcome to the team.
We’re not the kind of digital agency that blindly takes orders. We don’t just build what’s spec’d. To work with you, we’ve developed our process to internalize and understand the why—your why. Only then can we make decisions that serve to your bottom line, every day, every minute.
If anything, we over-communicate everything—recommendations, risks, budget, timeline—you’ll never feel in the dark when working with us. See how do we do it
Our projects are divided into two parts. Discovery is our chance to dig in and understand your business, your problems and your customers. What customers think they need and what they actually need are rarely the same!
The Discovery process typically involves our senior strategy, technical and design team members and includes:
- Stakeholder meetings and interviews
- Requirement and problem definition
- Analytics research
- User research and testing
- Preliminary user experience
- Content strategy and information architecture
- Technical strategy
At the conclusion of Discovery, we know exactly what problems we are trying to solve and a strategy plan outlining our recommended solutions—we call it the “Blueprint”. By investing a small portion of your budget up front, you have a complete picture what we will design and build next.
Once we have a plan and solution defined, we kick into agile development mode. We design and build each week with frequent standups and check-ins to make sure our team is on the same page with yours. We build fast, test, adapt and iterate.
And as things change (they always do) we communicate quickly. Not just letting you know problems, but proposed solutions and options to keep the project moving—and you in control.
At the end of the day, we’re not in the business of missing the target. We go above and beyond to hit budgets and timelines. But more than that, we prove every day our team should be the one who deserves your business.